My good friend Matt told me today that I fancy myself as the arbiter of good customer service. When I see great customer service I love it when I see bad customer service it irks me to no end.

Last week, as I posted here on this blog, I entered a contest sponsored by Freshbooks with a story about Zappos.com customer service. They are company I tremendously respect for valuing customer service. In fact, if you look at their homepage, here is how they describe themselves:

We are a service company that happens to sell… shoes, bags, clothing, accessories.

At any rate, Mike McDerment notified me that I won the contest yesterday, and I’m very excited to be heading to Chicago this Sunday for the SEED conference. Thanks to Freshbooks, Zappos, and all companies that still value customer service.

If you’re in Chicago for the conference on Monday, drop me a line and let’s hook up.