Comments on: Customer Service is the New Marketing http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/ Idea Fuel Blog Fri, 05 Dec 2008 14:29:58 +0000 http://wordpress.org/?v=2.6 By: And the SEED Conference Winner Is… http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-27522 And the SEED Conference Winner Is… Wed, 24 Oct 2007 15:42:07 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-27522 [...] Speaking of witnessing it, I had the opportunity to visit Zappos.com in January of this year. I was blown away at how welcoming all of the employees were and how as we walk through the entire building, everyone we passed stood up smiled and waved hello to us. It was a fantastic look at the behind the scenes operation of a truly focused company. I blogged about it here. After our trip there, and we were so inspired as a company that when we rolled out our “customer service is the new marketing” initiative, we referenced our experience at Zappos. [...] [...] Speaking of witnessing it, I had the opportunity to visit Zappos.com in January of this year. I was blown away at how welcoming all of the employees were and how as we walk through the entire building, everyone we passed stood up smiled and waved hello to us. It was a fantastic look at the behind the scenes operation of a truly focused company. I blogged about it here. After our trip there, and we were so inspired as a company that when we rolled out our “customer service is the new marketing” initiative, we referenced our experience at Zappos. [...]

]]> By: Voodoo Ventures - Idea Fuel Blog : Blog Archive : Now that’s Customer Service: Win a Trip to the SEED Conference From Freshbooks http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-26806 Voodoo Ventures - Idea Fuel Blog : Blog Archive : Now that’s Customer Service: Win a Trip to the SEED Conference From Freshbooks Wed, 17 Oct 2007 16:07:05 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-26806 [...] we rolled out our “customer service is the new marketing” initiative, we referenced our experience at [...] [...] we rolled out our “customer service is the new marketing” initiative, we referenced our experience at [...]

]]> By: serj http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-19656 serj Wed, 11 Jul 2007 03:50:54 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-19656 I wanna know how exactly does this work? Is this all tied up together?. Is this one way to link to my mightysite website? I wanna know how exactly does this work? Is this all tied up together?. Is this one way to link to my mightysite website?

]]> By: Voodoo Ventures - Idea Fuel Blog : Blog Archive : Voodoo Summer Rockstars - siteMighty bloggers http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18869 Voodoo Ventures - Idea Fuel Blog : Blog Archive : Voodoo Summer Rockstars - siteMighty bloggers Thu, 28 Jun 2007 21:38:59 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18869 [...] Introducing the best thing to happen to Voodoo Ventures since our new office: the Voodoo summer internship team. we’re really excited to welcome on board a very talented group of individuals who we working with us this summer.As we launch siteMighty, we have a ton to do, and an endless supply of marketing opportunities. Enter the new team. Already, we have a long list of projects that are under with them. They’re playing a big role in developing the customer support training and marketing materials they were launching July 15th of siteMighty. [...] [...] Introducing the best thing to happen to Voodoo Ventures since our new office: the Voodoo summer internship team. we’re really excited to welcome on board a very talented group of individuals who we working with us this summer.As we launch siteMighty, we have a ton to do, and an endless supply of marketing opportunities. Enter the new team. Already, we have a long list of projects that are under with them. They’re playing a big role in developing the customer support training and marketing materials they were launching July 15th of siteMighty. [...]

]]> By: Chris Schultz http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18652 Chris Schultz Tue, 26 Jun 2007 20:15:01 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18652 hi Blake, thanks for your comment, we really hope so. we think that our customers are going to appreciate this additional support. It's all about them, we're here to help them succeed. Chris hi Blake,

thanks for your comment, we really hope so. we think that our customers are going to appreciate this additional support. It’s all about them, we’re here to help them succeed.

Chris

]]> By: Blake http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18559 Blake Tue, 26 Jun 2007 01:39:58 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18559 Your customers are definitely going to embrace that. It should serve as an inspiration to each user that you guys are willing to work so hard for their success. Your customers are definitely going to embrace that. It should serve as an inspiration to each user that you guys are willing to work so hard for their success.

]]> By: Chris Schultz http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18507 Chris Schultz Mon, 25 Jun 2007 15:19:46 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18507 Hi Thor - Yeah, that was a great panel. Blake and I stopped by for the panel before catching a flight back to New Orleans and were thrilled that we squeezed it in. It had a big impact on our philosophy of customer service as we were launching our new app. I would be interested in trying out Satisfaction. I'll sign up for a beta account. At this point its all about working to do everything we can to help our customers succeed. Thanks for your comment. - Chris Hi Thor -

Yeah, that was a great panel. Blake and I stopped by for the panel before catching a flight back to New Orleans and were thrilled that we squeezed it in. It had a big impact on our philosophy of customer service as we were launching our new app. I would be interested in trying out Satisfaction. I’ll sign up for a beta account. At this point its all about working to do everything we can to help our customers succeed.

Thanks for your comment. - Chris

]]> By: Customer Service is the New Marketing http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18225 Customer Service is the New Marketing Sat, 23 Jun 2007 09:28:32 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18225 [...] Chris Schultz Filed under Blog by Permalink • Print • Email Related EntriesBiz Blog Profile Series: Flooring The Customer,Wear-Dated [...] [...] Chris Schultz Filed under Blog by Permalink • Print • Email Related EntriesBiz Blog Profile Series: Flooring The Customer,Wear-Dated [...]

]]> By: Thor http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18176 Thor Fri, 22 Jun 2007 21:51:24 +0000 http://www.voodooventures.com/2007/06/22/customer-service-is-the-new-marketing/#comment-18176 Hi Chris, I was the moderator on that SXSW panel--I'm glad it (and Tony's presentation in particular) had such a positive impact. We're rolling out our web app Satisfaction in the next few weeks which may be useful in your quest for next-generation customer service. We call it "people-powered customer service." We'll get you a beta account if you're interested. You can sign up on http://getsatisfaction.com Hi Chris,
I was the moderator on that SXSW panel–I’m glad it (and Tony’s presentation in particular) had such a positive impact.

We’re rolling out our web app Satisfaction in the next few weeks which may be useful in your quest for next-generation customer service. We call it “people-powered customer service.” We’ll get you a beta account if you’re interested. You can sign up on http://getsatisfaction.com

]]>